Privacy Policy

PokiesMe Casino respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, process, store, and protect your data when you access our website, create an account, or use any of our gaming services.

By using PokiesMe Casino, you acknowledge that you have read and accepted this Privacy Policy. If we update this policy in the future, the revised version will be published on this page, and your continued use of our services will constitute acceptance of those changes.

Information We Collect

To operate our platform safely and efficiently, PokiesMe Casino may collect several categories of personal information.

Registration Details

When opening an account, you may provide information such as your full name, email address, telephone number, residential address, date of birth, and other details necessary for account creation.

Identity Verification

To comply with regulatory obligations, we may request identification documents, proof of address, and other verification materials required for Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

Financial Information

We collect records relating to deposits, withdrawals, payment methods, betting history, bonus usage, account balances, and other financial transactions associated with your player account.

Technical Data

When you visit our website, we automatically collect certain technical information, including your IP address, browser type, operating system, device identifiers, cookies, and website usage data.

Communications

Any conversations or correspondence with our customer support team via email, live chat, or other communication channels may be retained for quality assurance, dispute resolution, and service improvement.

How We Use Your Information

PokiesMe Casino uses personal information for purposes including:

creating and managing player accounts;
processing payments and gaming transactions;
verifying player identity and eligibility;
complying with legal, licensing, taxation, and regulatory requirements;
preventing fraud, money laundering, and unauthorised account activity;
providing customer support and resolving disputes;
improving website performance and user experience;

sending promotional offers where marketing consent has been provided.

Marketing Communications

If you choose to receive promotional materials, PokiesMe Casino may send emails or other communications about bonuses, tournaments, new games, and exclusive promotions.

You may unsubscribe from marketing communications at any time by updating your account settings, using the unsubscribe link included in our messages, or contacting customer support. Service-related notifications concerning your account or security will continue to be sent when required.

PokiesMe Casino does not sell or trade your personal information.

Your information may be shared only where necessary with:

payment processing providers;
identity verification and compliance partners;
fraud prevention and cybersecurity providers;
cloud hosting and IT infrastructure providers;
customer support service providers;
affiliated companies within our corporate group;
regulatory bodies, courts, or law enforcement agencies where disclosure is legally required.

All recipients of personal information are required to maintain appropriate confidentiality and security standards.

Data Protection

We apply industry-recognised administrative, organisational, and technical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, misuse, or accidental loss.

While we continually improve our security practices, no online system can guarantee complete protection. Players should keep their login credentials confidential and notify us immediately if they suspect any unauthorised access to their account.

Data Retention

Personal information is retained only for as long as necessary to deliver our services and satisfy legal, regulatory, accounting, and anti-money laundering obligations.

Certain information may remain securely stored after account closure where retention is required by applicable legislation or for fraud prevention and dispute resolution purposes.

Cookies

PokiesMe Casino uses cookies and similar technologies to support the operation of the website and improve the player experience.

Cookies help us to:

remember your preferences and login details;
maintain website security;
analyse visitor behaviour and website performance;
personalise website content;
provide relevant promotions where legally permitted.

You can control or disable cookies through your browser settings. Please note that restricting cookies may affect certain website features and functionality.

Your Rights

Depending on the privacy laws that apply to you, you may have the right to:

access your personal information;
correct inaccurate or outdated data;
request deletion of personal information where permitted by law;
object to or restrict certain processing activities;
withdraw consent for marketing communications;
request a copy of your personal data where applicable.

We may ask you to verify your identity before processing any privacy-related request.

Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact the PokiesMe Casino Customer Support team.

Where applicable, you may also submit a complaint to the relevant privacy or data protection authority if you believe your personal information has been handled in breach of applicable laws.